FAQ

Do you ship Internationally?

Unfortunately, at the moment we are only shipping within Australia but you never know what the future holds

Where do you ship from?

We ship from Brisbane Australia

When will my order ship?

Our order processing time is 3-5 days

How can I track my order?

When you provide your phone number when placing your order, you will receive updates by postal company

What are your shipping costs or do you offer free shipping?

Shipping is $10 flat rate but we offer free shipping on orders $100 and over

What happens if I gave you the wrong address?

 Please ensure to check your postal address at the time of the order. Razza Beadz is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense. 

Do you accept returns or exchanges?

We do not offer refunds for change of mind, however this does not include items that are faulty and/or damaged during transit.

 Damages and issues
If you receive an order that is faulty or has been damaged in transit, contact us within 2 days at razzabeadz@gmail.com with an attached photo of the damage/fault and a brief description of the issue, so that we can evaluate the issue and make it right. 

You will have 2 options:

1. A replacement will be sent
2. You can request a refund

Refunds 
We will notify you once we’ve received and inspected your request. We will then let you know if the refund is approved or not. 

If you request a refund, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at razzabeadz@gmail.com

Any physical/accidental damage or damage incurred after delivery is not covered by Razza Beadz.

 

Can I cancel my order?

If you wish to cancel your order, you will be refunded the total amount minus a 20% processing and restocking fee. If your order has already been processed and shipped, no cancellations will be accepted. 

Are your products suitable for babies to chew?

No! Even though the beads we use are Nontoxic and BPA free, we do not recommend you giving your new items to your baby or young infant. Our products are made as durable and safely as possible however they can contain small parts which could pose a choking hazard. 

What payment methods do you accept?

You can find our payment methods at the bottom of this screen ↓↓↓